perfectnails.fr (hereinafter referred to as “we”, “us”, or “our”) is an independent online store specializing in lighting fixtures. By accessing, browsing, or purchasing products from perfectnails.fr, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, please refrain from using our website.
1. Product Information & Orders
1.1 We strive to provide accurate descriptions, images, and pricing for all lamps and lighting accessories on our website. However, we do not warrant that product details are error-free, complete, or up-to-date.
1.2 When you place an order, you are making a binding offer to purchase the selected products. We reserve the right to accept or reject your order at our discretion, for reasons including but not limited to product stock shortages, pricing errors, or suspected fraudulent activity.
1.3 We will send you an email confirmation upon receiving your order, and a separate shipping confirmation once your order has been dispatched. The contract between us will only be formed when we issue the shipping confirmation.
2. Pricing & Payment
2.1 All prices displayed on our website are in USD unless stated otherwise. Shipping fees will be calculated and added to your total order cost at checkout.
2.2 We accept the following payment methods: Credit Card (Visa, Mastercard, American Express, Discover), PayPal. You confirm that all payment details provided are valid and that you have the authority to use the payment method for the transaction.
2.3 We reserve the right to adjust product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed and paid.
3. Shipping & Delivery
3.1 We ship to the United States and selected international regions. Shipping times are estimated and depend on the destination and shipping method selected. While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control, such as carrier issues, customs clearance, or public holidays.
3.2 Customers are responsible for providing accurate shipping information. If any issues arise due to incorrect address details, we will assist in resolving them where possible.
3.3 For certain regions (such as the United States, Canada, Mexico, and Europe), applicable duties and taxes may be covered.
For other regions, customs duties or taxes may apply depending on local regulations.
4. Returns & Refunds
4.1 If you are not satisfied with your purchase, you may initiate a return within 30 calendar days of receiving the product. The product must be unused, in its original packaging, and in the same condition as when it was delivered.
4.2 Custom-made or personalized lamps are non-returnable unless they are defective or damaged upon arrival.
4.3 To start a return, please contact our customer service team at [email protected] with your order number and a detailed description of the issue. We will provide you with a return authorization number and shipping instructions. You are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong product shipped, defective item).
4.4 Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 1-3 business days.
5. Warranty
5.1 All our lamps come with a 1-year warranty from the date of delivery, covering manufacturing defects in materials and workmanship. This warranty does not cover damage caused by improper use, installation, accidents, or normal wear and tear.
5.2 If a product is found to be defective within the warranty period, please contact us with photographic evidence of the defect. We will, at our option, repair the product, replace it with an identical or equivalent item, or issue a refund.
This warranty is provided in addition to your statutory rights under applicable consumer protection laws and does not affect those rights.
6. User Responsibilities
6.1 You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the website by any third party.
6.2 You are prohibited from uploading, posting, or transmitting any malicious, fraudulent, or infringing content on our website, or attempting to gain unauthorized access to our website’s systems or data.
7. Limitation of Liability
7.1 To the extent permitted by applicable law, we are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.
7.2 Our total liability for any claim related to your purchase shall not exceed the total amount paid by you for the product in question.
8. Changes to Terms of Service
8.1 We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with a revised effective date. Your continued use of our website after the effective date of the revised Terms constitutes your acceptance of the changes.
9. Governing Law & Dispute Resolution
These Terms shall be governed by and interpreted in accordance with applicable laws.
Any disputes shall be resolved through friendly negotiation. If no resolution is reached, disputes may be submitted to the appropriate courts in the customer’s jurisdiction.
10. Contact Us
If you have any questions about these Terms, please contact us:
• Email: [email protected]
• Phone: +86 18482114253
Last updated: March 2026