1. Deliverable Countries
We currently ship to the United States, Canada, Mexico, selected European countries, selected Middle Eastern countries, and selected Asia-Pacific regions supported at checkout.
2. Order Processing Time
Most orders are processed within 2–5 business days.
Some oversized, made-to-order, customized, or specialty lighting fixtures may require additional production time before shipment. For these items, the estimated processing time may be longer and will be shown on the individual product page.
Please refer to the product page for the most accurate product-specific processing time.
3. Shipping Time
Standard Shipping:
Estimated delivery time: 10–20 business days
Expedited Shipping (Recommended):
Estimated delivery time: 5–10 business days
4. Shipping Method
We partner with trusted carriers such as UPS, FedEx, and DHL to ensure safe and timely delivery.
5. Shipping Costs
Standard Shipping: Free shipping is available on eligible orders.
Expedited Shipping:
We offer a paid expedited shipping option. Shipping costs are calculated based on the size and weight of the package. The exact shipping fee will be displayed at checkout before you complete your order.
6. Customs Duties
Standard Shipping:
For shipments to the United States, Canada, Mexico, and Europe, we cover applicable customs duties and taxes. No additional fees are required upon delivery.
For other regions not listed above, customs duties and taxes may be the responsibility of the customer.
Expedited Shipping:
Customs duties and taxes may be charged and are the responsibility of the customer. For specific information, please contact your local customs office.
7. Notes
1. Due to the size of our products, delivery to P.O. boxes is not available. Please provide a valid street address when placing your order. Kindly ensure that your shipping information is accurate. If any issues arise due to incorrect address details, we will assist you in resolving them.
2. We recommend shipping to an address where someone is available to receive and sign for the package during business hours.
3. Estimated delivery times may vary slightly depending on the destination, customs clearance, and carrier operations. If you need a delivery estimate before placing an order, please contact us.
4. Delivery times may vary depending on destination, customs clearance, and logistics conditions. In some cases, shipping may take longer.
If you have any questions, please feel free to contact our support team. We are happy to assist you.
Email: [email protected]