FAQs

Shopping Basics

Orders are processed within 2–5 business days.
Standard shipping typically takes 10–20 business days, while expedited shipping takes 5–10 business days.
Please note that delivery times may vary depending on destination, customs clearance, and logistics conditions.

We provide standard free shipping for all customers. For more information read the shipping page.

We offer a 30-day return and refund policy. For more information, visit the return and refund page.

Yes, we offer free standard shipping on eligible orders.

Expedited shipping is available for an additional fee. The exact cost will be calculated and displayed at checkout.

Payments

We accept PayPal, debit cards, and major credit cards (Visa, Mastercard, American Express).
All payments are processed securely through our website.

Placing an order at Dyco decor is easy.
Let’s go through the process quickly.

ORDERING A-Z

  • Once you find something you love, click the “ADD TO CART” button.
  • When you’re done adding items to your cart, click the “CART” button.
  • Make sure you’re happy with everything in your cart, and click “CHECKOUT”.
  • If have discount code,you can enter discount code and click “Apply coupon”.
  • Fill in your name, email, address, city, etc. We only use this info to ship your order.
  • Click “Next” and then select your shipping method and payment method.
  • If you choose PayPal as your payment method, you will be logged into PayPal to make the payment.
  • If you choose debit or credit card payment, you will need to enter your bank card information to have the payment deducted.

For shipments to certain regions (such as the United States, Canada, Mexico, and Europe), applicable duties and taxes may be covered.
For other regions, customs duties or taxes may apply depending on local regulations. For more information, please consult the customs service staff in your country, or contact us.

Cancel and Return

Refunds will be processed within 1–3 business days after the returned item is received and inspected.
Depending on your payment provider, it may take additional time for the refund to appear in your account.

You can cancel or modify your order within 48 hours of placing it.
Please contact us at [email protected] with your order number.

You can contact us via email at [email protected]. We typically respond within 24 hours.

Contact

Still have questions?