Thank you for shopping at Dyco Decor. We want you to feel confident when purchasing from our store. Please review our return and refund policy below.
Because some of our lighting fixtures are made to order or customized, please review the return conditions below carefully before placing your order.
Policy Summary
– 30-day return window after delivery
– Returns accepted for unused, uninstalled, non-customized items
– Refunds processed within 1–3 business days after inspection
– Returns must be requested by email and approved before sending
– Customers are responsible for return shipping unless the item is damaged, defective, or incorrect
1. Order Cancellation
You may cancel your order within 48 hours of purchase for a full refund.
Please email [email protected] with your order number.
2. Order Changes
You may request changes to your order within 48 hours of purchase, including the shipping address, phone number, color, or size.
If the order has already shipped, changes can no longer be made.
3. Returns
We accept return requests within 30 calendar days after delivery for items that are:
– unused
– uninstalled
– in their original packaging
– not customized or made to order
How to Request a Return
To request a return, please email [email protected] with your order number and the reason for the return.
After approval, we will provide the authorized return address by email.
Please do not send returns without prior approval.
4. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
– customized or made-to-order items
– installed or used items
– items damaged due to improper handling by the customer
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.
In these cases, we will assist you with a replacement, exchange, or refund, depending on the situation.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
We do not charge any return processing or restocking fee for approved returns.
7. Refunds
Refunds are processed within 1–3 business days after the returned item is received and inspected.
Approved refunds will be issued to the original payment method.
Please note that your bank or credit card provider may require additional time to post the refund.
8. Return Address
The return address will be provided by email after your return request is approved.
9. Contact Us
For return requests or questions, please contact:
Email: [email protected]
Last updated: March 2026